admin 2 years ago

Edited by admin 2 years ago

If any of our members are struggling to afford to top up their pre-payment meter, is there anything that may be  able to help? 

RachelESO 2 years ago

Another good question @admin.

There are a few places who may be able to support with this, you can reach out to your supplier and ask if they can help you with an emergency top up, you will usually have to pay this back and can agree with your supplier how you do this. You may also be able to get a free fuel voucher from your local council, citizens advice or your local food bank, you can reach out to these organisations to find out if they can offer support for you. 

admin 2 years ago

Edited by admin 2 years ago

Thank you Rachel, that's good to know. 

Can you change from a pre-payment meter? 

RachelESO 2 years ago

Edited by RachelESO 2 years ago

Anyone can ask their supplier to move them to a credit meter but they may request that you pass a credit check or pay a deposit. You can speak to your supplier if it isn’t safe or practical for you to be on prepayment (even if you’re in debt) you can ask them to move you to a credit meter.

RachelESO 2 years ago

Edited by RachelESO 2 years ago

Thanks everyone for the questions today! If you would like to check if you are eligible for any benefits you can use our benefit calculator here and don't forget we have a help with energy bills page  here